Company: Temprano Limited
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG
Email: service@merivoraguide.com
Return Policy
MERIVORA LOGISTICS & DELIVERY
Shipping & Delivery Policy
Comprehensive shipping guidelines, tiered delivery rates, and transit guarantees for your kitchen hardware. Updated: August 2026
1. Tiered Shipping Rates & Delivery Estimates
We process orders Monday through Friday (excluding statutory holidays). Orders placed before 12:00 PM EST will begin warehouse processing on the same business day. Shipping fees are calculated based on your total order value:
| Order Total (USD) | Shipping Fee | Estimated Transit Time | Service Level |
|---|---|---|---|
| US$ 0.00 – US$ 49.99 | US$ 10.00 | 3 – 5 Business Days | Standard Ground Freight |
| US$ 49.99 – US$ 86.99 | US$ 8.00 | 3 – 5 Business Days | Standard Ground Freight |
| US$ 87.00 and above | FREE (US$ 0.00) | 3 – 5 Business Days | Free Expedited Shipping |
2. Packaging Standards for Heavy & Fragile Hardware
Kitchen hardware like stainless steel prep tables, ceramic sinks, glass spice jars, and metal racks require specialized protective logistics:
Heavy Duty & Metal Goods
Prep tables, sinks, and multi-tier racks are packed with reinforced corner guards, high-density edge foam, and double-walled corrugated boxes to prevent bending or scuffing during transit.
Fragile & Glassware Goods
Borosilicate glass spice jars, dispensers, and light fixtures are encased in drop-tested custom foam enclosures to absorb vibrations and eliminate breakage.
3. Order Tracking & Delivery Confirmation
Once your order leaves our fulfillment center, an automated email containing your tracking carrier (FedEx, UPS, or USPS) and tracking number will be sent. You can monitor progress anytime on our Order Tracking Page.
Please ensure your delivery address is accurate prior to placing your order. Once a package has been handed over to the carrier, address modification requests may incur carrier interception fees.
4. Damaged, Defective, or Lost Shipments
- Damaged in Transit: If your product arrives damaged or with crushed packaging, please email photos of the item and box to service@merivoraguide.com within 48 hours of delivery. We will ship a brand-new replacement immediately at no extra cost.
- Missing Packages: If your tracking indicates "Delivered" but you cannot locate your package, please check porch areas and contact household members first. If still missing after 24 hours, email our support team so we can initiate a formal carrier investigation on your behalf.
Questions regarding shipping rates or international freight? Contact us at service@merivoraguide.com.